Mosaic provides Professional Managed Services Packages for Linux and Windows based servers, network hardware and equipment colocated in our datacenter facilities. Our Professional Services allow you to transfer your day-to-day server related management responsibility as a means for improving network operations and freeing your IT staff up to work on more important things. We offer three packages; Basic, Standard and Premium with custom packages available upon request.
Please contact us if you are interested in more information or to setup service.
(All hours are provided on a per server basis.)
Initial Server Check-Up
We will perform an initial 4-step checkup:
Includes the Basic
Up to 4 hours of support on your server, network or applications
Includes the Basic and Standard
Up to 8 hours of support on your server, network or applications
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| 24/7 EPIC Support – E-mail, Phone – to bring systems back up (Network, Server OS and Open Source Applications*) |
Included | Included | Included |
| 24/7 Break/Fix Support – to diagnose and fix underlying issues | Up to 2 hours per year | Up to 4 hours / year | Up to 8 hours / year |
| Initial Server Checkup | Included | Included | Included |
| Basic Server and Network Monitoring Automated OS and Security updates | Included | Included | Included |
| Automated OS and Security updates | Included | Included | Included |
| Managed OS and Security updates | Included | Included | |
| Extended Server Monitoring (CPU, Memory, Disk Usage, DB, etc.) | Included | Included | |
| Basic Monthly Security Check (review system log files) | Included | Included | |
| Configuration of Server, Network and/or Open Source Applications* | Up to 4 hours / year | Up to 4 hours / year | |
| Managed Application Updates | Included | ||
| File System Monitoring and Cleanup (directories, log files) | Included | ||
| Extended Monthly Security Check (Server Vulnerability Scan) | Included | ||
| System Tuning of Server, Network, Database and/or Open Source Applications** | Up to 4 hours / year | ||
| Order Now | Order Now | Order Now | |
| *List of technologies and open source applications are specified in the Support Software Section found here. **Application level support for Custom Applications is separately quoted |
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1 hour – $159 per hour
8 hour block – $1,170 (8% discount)
16 hour block – $2,290 (10% discount)
40 hour block – $5,595 (12% discount)
